Privacy Policy

Effective Date: 2026.06.24

Healing Minds is the trading name of Karissa Naicker, a Registered Counsellor providing professional counselling services to individuals and organisations. We are committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and processed lawfully, fairly, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.

Contact Details

Practice Name: Healing Minds

Registered Counsellor: Karissa Naicker

Email: admin@healingmindscounsellor.com

Telephone: +27 72 016 5921

Counselling services are provided online and by appointment.

Information We Collect

When you contact us through this website, complete an enquiry form, send an email, make a booking, or use our services, we may collect personal information including:

Full Name

Email Address

Telephone Number

Medical Aid Information (where applicable)

Information provided in enquiries, forms, or communications

Any other information voluntarily provided by you

How We Use Your Information

Your personal information may be used to:

Respond to enquiries and requests

Schedule and manage counselling appointments

Provide counselling and related professional services

Communicate with you regarding appointments or services

Process medical aid claims where applicable

Improve the functionality and user experience of our website

Comply with legal, ethical, and professional obligations

We will only use your information for purposes that are relevant and necessary to provide our services.

Confidentiality

Confidentiality is a fundamental part of counselling practice. Personal information shared with Healing Minds is treated with strict confidentiality and managed in accordance with professional ethical standards and applicable legislation.

Your information will not be sold, rented, or disclosed to third parties except:

With your consent

Where required by law

Where there is a legal or ethical duty to disclose information

Where necessary for billing, medical aid claims, or service administration

To authorised service providers who assist in operating our practice and website

Medical Aid Claims

Where medical aid claims are submitted, relevant personal information may be shared with your medical scheme, administrator, or authorised service providers for billing and claims administration purposes.

Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While every effort is made to safeguard your information, no method of electronic transmission or online storage is completely secure, and therefore absolute security cannot be guaranteed.

Cookies and Website Analytics

This website may use cookies and analytics tools to improve website performance and user experience. These tools may collect limited technical information such as browser type, device information, pages visited, and website usage statistics.

Third-party services, including Google Analytics, Google Forms, or similar providers, may be used and are governed by their own privacy policies.

Retention of Information

Personal information and counselling records may be retained for periods required by law, professional guidelines, ethical obligations, medical aid requirements, or legitimate business purposes.

Your Rights

Subject to applicable laws, you have the right to:

Request access to your personal information

Request correction of inaccurate information

Object to certain processing activities

Withdraw consent where applicable

Request deletion of information where legally permissible

Requests may be submitted using the contact details provided above.

Important Notice

Please do not submit highly sensitive, confidential, or urgent information through website contact forms or email. If you require immediate assistance or are experiencing an emergency, please contact the relevant emergency services or crisis support resources in your area.

This service is not intended for psychiatric emergencies or crisis intervention.

Changes to This Policy

Healing Minds reserves the right to update this Privacy Policy from time to time. Any changes will be published on this website and will become effective upon posting.

Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:

Healing Minds

Email: admin@healingmindscounsellor.com

Telephone: +27 72 016 5921